原标题：唯品会VS采购“战争升级”：谁对海淘产品的真实性拥有最终决定权？
概括
[VipshopVSDewu”WarfareEscalation”:WhohasthefinalsayontheauthenticityofHaitaoproducts?】Vipshop’s”TrueandFakeGucciBelt”incidentcontinuestofermentWhydoesVipshopandDewucometotheoppositeconclusionforthesamebatchofGuccibeltproducts?InthisregardTimeFinancecontactedVipshopandDewurespectivelyAsofthetimeofpublicationnoresponsehasbeenreceived(TimeFinance)
VipshopThe “true and false Gucci belt” incident continued to ferment.
In the afternoon of April 8,VipshopofficialWeiboThe post stated, “In order to ensure the user experience, we have handled returns for some users who have a return request. On April 1st and April 3, we received 2 returned goods. On April 5th, we will These 4 products were delivered to the Guangdong Company of China Certification & Inspection Group for identification. On April 7,VipshopAfter receiving feedback, the results show that these 4 products meet the technical information and process characteristics announced by the brand/manufacturer. “
Prior to this, on March 18, Vipshop Gucci self-operated store held a promotional event. The original price of a glossy leather retro buckle men’s and women’s belt is 2949 yuan, only 2549 yuan after the discount. However, some consumers found that the size was not suitable after purchasing, and then consigned it on the Dewu App. The result was detected and revealed to be fake. Later, some consumers sent it to Yousheyipai for inspection and also showed that it was a fake.
On the day before Vipshop issued the foregoing statement, Dewu made an officialWeiboSaid that the Gucci belt provided by related users was reviewed. “After verification, the Gucci belt provided by the relevant user was not genuine in the identification result. It is also said that the belt was sent to a number of testing platforms. Among them, the inspection result of the inspection: the sample is a fake.”
Why does Vipshop and Dewu come to the opposite conclusion for the same batch of Gucci belt products? In this regard, Time Finance contacted Vipshop and Dewu respectively. As of the time of publication, no response has been received.
Consumer Ms. Cao told Time Finance that she has been shopping at Vipshop since she went to school. She has been using it for four or five years. She trusts the “100% genuine products” that Vipshop has always guaranteed. The reason why I bought this belt from Gucci is mainly because it is the same style of Yiyang Qianxi. On March 18th, I saw that the price was cheap, so I bought one.
But after receiving the goods, Ms. Cao found that she was wearing too big and too small for her boyfriend, and the price on the Dewu App was higher, so she wanted to sell it on the platform. But on March 29, Dewu reported that the belt sent by Ms. Cao was fake.
It is understood that when sellers sell goods on the Dewu platform, they generally pay a deposit as an appraisal fee. The margin is the transaction price multiplied by a fixed ratio, which is roughly 5%. The margin for this belt of Gucci is 150 yuan. If the item is genuine, the deposit will be refunded to the seller; if it is false, the appraisal fee of 150 yuan will be deducted and the item will be sent back to the seller.
Ms. Cao told Time Finance that at first she felt that the identification was wrong. After all, she had a good shopping experience at Vipshop for so long before. However, Dewu called back and said that the platform was identified by several professional appraisers, and the results showed that they were all fake, and said that Ms. Cao could go to the testing platforms such as Tiger Fighting, Goods Recognition, or Intermediate Inspection. If the item is genuine, the item will compensate the security deposit, appraisal fee, freight and other related expenses.
On March 29, Ms. Cao called Vipshop’s after-sales service, and the staff said, “Guaranteed authenticity and buy with confidence.” Ms. Cao immediately asked for documents such as appraisal reports, invoices or customs certificates, but the staff stated that they “cannot provide them.”
“Then I’ll goKnow almostSearch, how to see whether the belt is true or not, I want to identify it by myself. “As a result, Ms. Cao found that there were many “victims” like her. Some of them were identified in Yousheyipai, and the authenticity coefficient given in the report was only 1, which was very different from the genuine product.
On the product details page of Vipshop, there is a consumer notice stating that the products are officially authorized. For this reason, Ms. Cao also contacted Gucci’s official customer service, and the customer service said “no authorization”.
Ms. Cao contacted Vipshop again in this regard. The other party still stated that it is a formal channel to guarantee the authenticity, but it does not provide authorization or proof that the product is genuine. Ms. Cao’s request to return the goods was also rejected, “because there is no reason to return the goods for more than seven days.”
On March 30, some consumers discovered that the Gucci belt products sold by Vipshop had been offline. On April 3, Ms. Cao received a call from Vipshop saying that the goods could be returned. Ms. Cao proposed to return the goods to Vipshop for appraisal. The other party stated that “the company does not provide appraisal services.” Ms. Cao told Time Finance that she had submitted an application to the Guangzhou court.
Xiao Yuan, a consumer who holds 5 items identified as fake belts, is also full of doubts. Xiaoyuan is a micro-business who specializes in brand clothing. He buys goods wherever they are discounted, and then sells them on the goods. Vipshop is a platform that Xiaoyuan pays more attention to. It buys about 30,000 to 40,000 yuan in half a year, accounting for about 20% of its total purchase cost.
Xiao Yuan told Time Finance that he had bought it several times at Vipshop and there were no major problems. However, a pair of Converse shoes that he bought recently was returned and said to be fake. This time Xiaoyuan bought 5 Gucci belts, all of which were returned by the property, and only the appraisal fee was lost 750 yuan.
While Vipshop insists that things are authentic, Dewu has also publicly responded that after review, the Gucci belts sold on a platform provided by the relevant sellers were identified as non-genuine. This makes Xiao Yuan very embarrassed. If Dewu recognizes that the thing is true, then the belt can be sold on the Dewu without loss; if the identification is false, consumers can find Vipshop to “compensate three for one fake.”
In addition to disapproving of Vipshop’s statement, Xiao Yuan believes that Dewu’s previous practices are also questionable. Dewu only gives the conclusion that something is false, and cannot provide consumers with proof and details that it is false. Xiao Yuan felt, “This is unreasonable. After all, we were deducted from the security deposit.”
Related reports:
Vipshop GUCCI belt victims uttered: the comparison between the goods, the luxury and easy shooting and the counters are all fake
Is the Gucci belt bought for 2500 yuan fake? Vipshop will respond again! Gucci said this
Vipshop will respond again “Gucci belt is identified as fake”: consumers are advised to choose an authoritative appraisal agency for appraisal
(Article source: Time Finance)
(Editor in charge: DF537)
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